Shipping & Returns

Shipping

All Online items basic ship from our warehouse outside of custom. We calculate Duty VAT, Taxes, etc. in accordance with the laws and import regulations of the destination country. These fees are usually based on destination, item type, and country of origin, manufacture or assembly.

When you choose to have GEMINI handle the payment for you the order total is guaranteed by GEMINI 100%. There will be no additional charges or fees due upon delivery.

After ordering a product from Gemini Bridal a confirmation email will be sent to the email provided. The moment your order is shipped a second email will be sent out with the tracking information and expected delivery date.

Tracking

Tracking information will be available once the product has been shipped out. This is after Gemini has confirmed that there are no defects or issues with the product. Furthermore a second email as mentioned above will be emailed to the provided email address containing the tracking information and any instructions. 

Delivery Times

Due to the nature of the fashion industry depending on the product you ordered delivery times will vary especially if there are any requested modifications. These delivery times will be shown in the second email. Normally the products will be shipped within 10 days from our warehouse, or up to 6 weeks it depend on order items specification. If there are any schedule updates you will be informed within 48 hours.

We also provide a tracking detail information after orders shipped.

An approximate date can also be given by contacting us at service@geminibridal.ca or by asking one of our consultants at any of our locations.

Order Cancellations

Customers are still able to cancel their orders in the event the orders are still being processed. Upon receiving the confirmation email customers will be unable to cancel their order.

Returns

In Store Returns

All sales made in store are Final Sale and will not be returnable after the time of purchase.

5 Day Return Policy (Online Orders)

Gemini Bridal Online offers a 5 day return policy for eligible items ordered online. To be eligible for a refund, the product must be in Perfect Condition (as outlined below). It is at our discretion to decide if a product is in Perfect Condition. All refunds will be given in the form of Store Credit regardless of the method of payment. Please note that the shipping charge is unable to be refunded.

There will be a restocking fee (equal to 30% of the product value) to orders that pass as Perfect Condition. This fee will be deducted from the refund amount at the time of reimbursement.

Please email us at our support email (service@geminibridal.ca) within 5 days of reception to initiate a return. A RMA # will be generated for you upon confirmation of the return, and you will be required to follow through on our return process (as outlined below) to complete the procedure.

Please note:

Products must be shipped back to us via FedEx or UPS with tracking available. Post Office returns will not be accepted.

Products must be shipped back within 3 business days from the day you are given your RMA #. Products must be shipped back at least 5 days before your wear date.

All requests made after the 5 day period will be refused.

All requests made after your wear date (even within 5 days of reception) will be refused.

All Special Orders, On Sale Items, Clearance Items, Items that have been altered, Shoes, and Accessories are Final Sale and are Not Returnable.

Bridal, Bridesmaid Collections and Evening dresses are considered Special Order. We cannot accommodate any request for exchanges or returns for these products. These products are specifically manufactured for your event. Gemini recommends that you confirm the style, size, colour, and any other specifications before submitting your order.

All returns on orders made online must be done through our return process. Products purchased online that are brought into the store for return purposes will be refused.

Defective/Damaged Products (Online Orders)

It is the customer’s responsibility to immediately inspect the condition of their order upon reception.

Gemini Bridal Online offers a 5 day exchange for defective/damaged products. The exchanged item will be the exact same product initially ordered (same product, size, colour, and style). 

All Sale dresses, Clearance items, Demo items, shoes and accessories are excluded from the Defective/Damaged Products policy. Shipping costs are non-creditable and will be the responsibility of the customer.

To initiate an exchange, please email us at our support email (service@geminibridal.ca) within 5 days of order reception.

Product must be in Perfect Condition

Gemini Bridal only sells products that are in new and perfect condition. To be able to accept a return, we must ensure that the above is kept true before we can resell a product. A product in perfect condition must have all of its labels and tags attached, as well as the hanger or the packaging (ie. Garment bags) that it came in (if applicable).

If a returned item is missing any of the original tags or packaging, there will be a $50 fee imposed. This fee will be deducted from the refund amount at the time of reimbursement.

A product in perfect condition will be clean, have no unusual odours (ie. cigarette smoke) and will not have domestic animal fur on it. This will be determined at the discretion of Gemini Bridal. If we find any reason to doubt the absolute cleanliness of the item, the return will be refused and the product will be shipped back to the customer at their expense ($40).

If you are not sure of the condition of the product you wish to return, please contact us: (service@geminibridal.ca) before proceeding with the return.

Return Standards

If the product returned does not meet our quality standards set forth by our policy, one of the solutions will be chosen by Gemini Bridal:

  • The item will be accepted as a return, and the customer will be reimbursed in the form of store credit. There will be a recovery/restocking fee applied equal to 50% of the value of the product. This fee will be deducted at the moment of reimbursement.
  • The item will be shipped back to the customer at their expense ($40).

Returning products purchased with gift cards/certificates or store credit

All products purchased with gift cards, certificates or store credit will be treated as Final Sale and will not be returnable. This also applies to products purchased with gift cards, certificates, or store credit used as part of their payment.

Return Process (Online Orders)

To initiate your return and receive a RMA #, please email our support email (service@geminibridal.ca) and include the following information:

Specify whether your request is a Return or an Exchange.

If Returning, please specify:

  • Designer Name
  • Style Number
  • Color
  • Size Requested
  • Wear Date

Gemini Bridal will also request the customer to provide a photo of both the product and the package with the original shipping label.

A Return Merchandise Authorization Number (RMA #) will be issued to eligible items.

Returns must be shipped backed to us within 3 business days of receiving your (RMA #).

FedEx or UPS must be used to ship back returns.

All returns must be insured by the shipping carrier and must be trackable with a “signature required”.

Please have your RMA # clearly printed on the outside of the box. All products must be in Perfect Condition (As outlined above).

Packages returned without an RMA# will be refused and sent back to the customer at their expense.

All shipping costs, taxes, duties, or custom duty fees incurred are non-creditable and are the responsibility of the customer.